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Report child abuse - Contact details

Anyone who is concerned about a child's safety or wellbeing can contact the Multi-Agency Safeguarding Hub (MASH)

The MASH is based at:

1st Floor, The Woolwich Centre, 35 Wellington Street, London SE18 6HQ

Consultation line (for professionals only): 020 8921 2267 (click here for more information on MASH consultation line)

Telephone number for referrals: 020 8921 3172

Referrals or other communications via secure e-mail:

mash-referrals@royalgreenwich.gov.uk or faxed to 020 8921 3180.

The MASH is operational during office hours:

Monday – Thursday:  9.00am-5.30pm

Friday: 9.00am-4.30pm

Referrals outside office hours are handled by the Out of Hours Social Worker who can be contacted on 020 8854 8888.

Agencies can also download the the inter-agency referral form from the Royal Borough of Greenwich website to refer a child or children to children's social care for assessment as a child in need.

If a child is in immediate danger, you should always call the police on 999.

Reporting concerns about adults in a position of trust who work with children

The LADO role is shared by the Quality Improvement Leaders who work on a consultation rota basis. Click here to download the LADO leaflet.

If you have a concern involving an allegation against professionals please have a discussion with the Quality Improvement Leaders on telephone number 0208 921 3930. If appropriate you may be requested to complete a referral form and this should then be sent by email to childrens-LADO@royalgreenwich.gov.uk

The Quality Improvement Leaders are also available for advice on a range of safeguarding issues including Child Protection, Looked after Children, CSE, MAPPA, MARAC and LADO.

Ken Palmer is the LADO, Safeguarding Officer for Schools, however, in his absence please refer and progress as above.

What do to if you are not happy with the response you receive from Children's Social Care. 

  • GSCB Inter-agency Escalation Policy. Do you have concerns about children’s social care services? Click here to access guidance on whistleblowing about children's social care services to Ofsted.
  • The NSPCC also launched a Whistleblowing Advice Line. This has been developed to provide support to employees wishing to raise concerns over how child protection issues are being handled in their own or other organisations. The NSPCC Whistleblowing Advice Line can be reached on 0800 028 0285.The advice line is not intended to replace any current practices or responsibilities of organisations working with children. Professionals are encouraged to raise any concerns about a child to their own employer in the first instance. However, the advice line offers an alternative route if whistleblowing internally is difficult or professionals have concerns around how matters are being handled.